UX Services

Mobile app UX

Mobile UX Design

Considered mobile user experiences that engage and connect with your audience.

Web & E-commerce UX

Beautifully optimised experiences, designed to persuade and convert.

Web and e-commerce optimisation
Wearable UI design

Wearable UX

Innovative UX solutions for a new generation of technologies and opportunities.

Application UI design

Software & Web Application UX

Highly considered interface design for both B2B and B2C applications that can make even the most demanding systems a joy to use.

POS UI

In-store/POS UX

In a rapidly changing retail environment, we can help your business surprise and delight customers by designing innovative interactive experiences.

What is UX?

User experience design (UX) is the process of considering and enhancing the user’s satisfaction with your websites or mobile apps. This is achieved by improving the usability, aesthetic, functionality, content, and the general human interaction that affects the way a person will ‘feel’ about your product or service.

Why UX Matters

The experience a customer has with your site or app has a profound effect on its success or failure. Neglecting UX results in poor digital products that customers simply will not use and/or come back to. As such, the consideration of the user’s experience when it comes to their interaction with your digital products is proven to have a tangible and measurable impact on your bottom line.

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Return from UX investment

Forrester research shows that, on average, each dollar invested in user experience brings 100 dollars in return: an ROI of 9,900%.

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Premium

American Express found that consumers were willing to spend an average of 13% more with brands that provided the best user experience.

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Spend increase

Research published by Harvard Business Review found that customers who had the best user experiences spend 140% more than those who had the worst experiences.

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Customer referrals

Happy customers tell on average nine people about their experiences with a product or service.

Skills + Capabilities

Strategy + Consultancy

We’ll collaborate with you to fully understand your business problem and user needs. From there we can create a long-term strategy for your business and continue to work with you to help you realise your vision of success.

Research + Insight

To help us lay the foundation of your UX strategy, we carry out activities such as workshops, analytics research, stakeholder interviews, persona creation, competitor benchmarking and expert auditing.

Experience Design

By carefully considering not only your customers’ needs but also your business needs, our informed and considered design approach allows us to create highly engaging, beautifully-crafted user experiences, whatever the platform.

Concepts + Prototype Design

We’re here to help you unleash your creativity to develop ideas that help business and user challenges, even before any functional specification has been written. We can then provide prototype and conceptual designs that we can put to work to test its feasibility.

User Interface Design

We provide art direction and visual design templates for key pages and user journeys in order to deliver a consistent design language that your users’ love.

The Business Case For UX

Our services deliver tangible business benefits…

Increases your Sales Conversion Rate

By considering how a user can purchase from your site, your e-commerce experience can also provide the content and tools a user needs to confidently make the right purchase, resulting in a significant increase in your online sales.

Lower your Customer Acquisition Costs

Happy customers create more customers: receiving referrals from friends or family members is frequently cited as the biggest influence for customers looking to try out a new product or service.

Improve Average Order Value

Why just sell a shirt when you could sell a whole outfit? Through understanding user behavior and persuasive design we can help you make the most of each customer conversion.

Increases your Customer Lifetime Value

When a customer has a great user experience the chances of them becoming a repeat customer are greatly increased. Why would we go anywhere else?

IMPROVES YOUR SEO AND TRAFFIC AQUISITION

When a user has a great experience they are more likely to convert and engage with the content, and less likely to look elsewhere, all of which is a good indication to search engines (like Google) that you are the best result for a user’s search.

Builds Brand Value

There exists a new generation of consumers which is highly influenced by their feelings towards a business based on their experiences of and interactions with it. As such, UX is now quickly becoming the new battleground for building brands that customers love.

Let’s talk

No big sales pitch. No power point slides. No obligation. We’d just love the opportunity to chat.